Welcome to our Frequently Asked Questions (FAQ) Page

Customers pay full shipping on all orders outside the contiguous United States. International orders under $150.00 will be charged a $14.95 international processing fee. Please note that additional duties, taxes and US customs charges may apply. These charges are not charged by Ryan’s Pet Supplies. For additional information please contact your local Customs Office. Some of the items we sell are classified by the federal government as ORM-D. These are chemicals, such as, blade cleaners or coolants that contain flammable material. ORM-D items can not be shipped outside the contiguous United States.

We ship to many countries across the world, if you are not seeing yours when you choose shipping please email [email protected]

In order to get items to you faster we have multiple warehouses which means you could receive multiple shipments. When a shipment it completed you will receive a receipt for the items that have been shipped, the remaining items if in stock are being fulfilled by another warehouse. We try to ship all orders placed before 1PM Arizona time that day.

We recommend that you contact UPS (UPS.com) and provide an alternate delivery location, such as UPS store, home or other UPS access point. Any Ground package that is undeliverable will be held for 9 calendar days at the closest UPS facility for pickup. On the 10th day, if not picked up or provided alternate delivery instructions, UPS will make one final delivery attempt and then return the package if unable to deliver. Return/reship charges will apply

Shop with us at 1805 E McDowell Rd, Phoenix, AZ 85006, Monday-Friday, 8:30 am - 4:30 pm MST. We look forward to seeing you and your pets! The phones are open Monday-Friday: 7:30am - 5:00pm

We encourage you to bring your well-behaved pets into our showroom. We ask that you clean up after your pet if they make a mess and they must be on a leash.

We don't have a grooming facility.

Due to the fact that we have so many groomers as customers, we are not able to recommend just one.

We make every effort to ensure that all items advertising are available. However, due to the popularity of our products some items may be temporarily out of stock. We accept backorders on equipment items only. We do not accept backorders on COD orders and orders outside of the Continental United States. Backorders that become available within 30 days will automatically be shipped. After 30 days, the credit card authorization expires and the backorder will be automatically cancelled if the item is still not available.

If you are calling on the phone, just give your information and place your order. If you are ordering online, create an account and place your order.

Ryan’s Pet Supplies does not allow the resale of products through online marketplaces.

We do not offer a sample program at this time, nor do we have samples of our products for distribution.